Changes Coming to Your Office Phone

Penn State will be upgrading the phone system on Friday, September 22 at 11:00 p.m. through Sunday, September 24, 11:59 p.m. During this time, users may experience a reset of their voice endpoint devices.

In addition, Cisco has released a telephone firmware upgrade to enhance security features, improve the visual display, and provide additional call handling features on the 8811 and 8851 model phones.

The improvement to security will not be visible, but the changes in our user's experience will be noticeable!

  • A brighter and lighter display reducing eyestrain and glare
  • Colorful icon badging for quick and easy visibility on the Model 8851
  • Larger informational windows displaying calling information
  • Additional font sizing options
  • Improved call conferencing management
  • Improved procedure for answering secondary line appearances
  • Convenient incoming call management options: Decline, Silence, Ignore


Please see the reference document for the Model 8851 that provides more details.