Hardware/Software Installation, Repair, and Troubleshooting
Faculty and Staff PCs
The Computer Center can assist faculty and staff with the installation or repair of hardware or software on office PCs. This service is provided only for hardware and software that is purchased by Penn State Behrend. No personal software will be loaded onto the college's PCs by Computer Center staff.
If you would like the Computer Center
to install or repair hardware or software, please submit a work
order. To do so, contact the staff
assistant or complete the on-line
work order form.
In addition, the faculty member making the request must provide the Computer Center staff member (who is loading the software) with an original set of disks, a blank set of disks for making a working copy (which will be returned), and an original set of documentation. Faculty must also provide a copy of the college's purchase form for the software or a signed letter from the software author permitting the faculty member to use the software on their office PC.
In order to complete the software installation, the staff assistant must record the purchase information in the database. When the software arrives, a Computer Center staff member will stop by and install the software. If you have any questions regarding the use of the software database, please contact the database analyst.
Student PCs
Consultants can assist students with software and hardware problems on lab PCs. This service is available in the computer labs or by phone from any of the three Help Desks. The Computer Center cannot install hardware or make repairs to student PCs. On-campus residents may contact the Residence Hall Network Help Desk for software and networking assistance.