Recipient. Journal of Business Ethics Award 2012; Best Citations Papers of the last 30 Years. Paper was co-authored with Linda Ferrell and Terry Loe, 2000.

Best Paper Award for Phylis M. Mansfield, “Anomie and Disaster in Corporate Culture: The Impact of Mergers and Acquisitions on the Ethical Climate of Market Organizations.” MBAA International Conference: Marketing Management Association, annual meeting, Chicago IL, March 2002.

Southern Marketing Association Doctoral Consortium Fellow, New Orleans LA, 1996

Recent Publications

Refereed Journal Articles

Pinto, M. B., P. Mansfield. Facebook as a Complaint Mechanism: An Investigation of Millennials. Journal of Behavioral Studies in Business 5:177-188 (2012).

Mansfield, P., M. B. Pinto, C. Robb. Consumers and Credit Cards: A Review of the Empirical Literature. Journal of Management and Marketing Research 12:1-26 (2012).

Pinto, M. B., P. Mansfield. College Students’ Attitudes toward the Act of Gambling:  Influence from Consumer Socialization Agents.  Services Marketing Quarterly 33:210-227 (2011). 

Pinto, M. B., P. Mansfield.Thought Processes College Students Use When Evaluating Faculty:  A Qualitative Study.  American Journal of Business Education 3(3):55-61 (2010). 

Mansfield, P. M., M. B. Pinto. Consumer Vulnerability and Credit Card Knowledge Among Developmentally Disabled Citizens. The Journal of Consumer Affairs 42(3): 425-438 (2008)

Nixon, C., P. Mansfield, P. Thoms.  Effectiveness of Antismoking Public Service Announcements on Children’s Intent to Smoke.  Psychology of Addictive Behaviors 22(4):496-503 (2008)

Mansfield, P., M. Pinto.  Marketing Credit Cards to College Students:  Will Legislation Protect Them from Excessive Debt?  The Marketing Management Journal 17(1):112-122 (2007)

Pinto, M. B., P. M. Mansfield. Financially At-risk College Students: An Exploratory Investigation of Student Loan Debt and Prioritization of Debt Repayment. NASFAA Journal of Student Financial Aid 36(2):22-32 (2006)

Mansfield, P., J. Warwick. Gender Differences in Students' and Parents' Evaluative Criteria When Selecting a College. Journal of Marketing for Higher Education 15(2):47-80 (2006)

Pinto, M. B., P. Mansfield. Direct Mail Credit Card Solicitation of College Students: An Exploratory Study. Services Marketing Quarterly , 27(4):27-34 (2006).

Mansfield, P., C. Nixon, P. Thoms. An Exploratory Analysis of the Relationship Between Consumer Socialization Agents and Children's Consumption of Tobacco. Journal of College Teaching and Learning 3(1):23-28 (2006)

Pinto, M. B., P. Mansfield. The Use of Computer Mediated Communication in Consumer Complaining: A Study in Higher Education. Journal of College Teaching and Learning 3(1):83-90 (2006).

Pinto, M. B., D. H. Parente, P. M. Mansfield. Information Learned from Socialization Agents: Its Relationship to Credit Card Use. Family and Consumer Sciences Research Journal, 33(4):357-368 (2005)

Stevens, R., P. Mansfield, D. Loudon, The Public's Image of Chiropractic Services: A Pilot Study. Services Marketing Quarterly , 26(4):19-37 (2005)

Mansfield, P. Anomie and Disaster in Corporate Culture: The Impact of Mergers and Acquisitions on the Ethical Climate of Market Organizations. Marketing Management Journal 14:2 88-97 (2004)

Mansfield, P. M., M. B. Pinto, D. H. Parente, T. I. Wortman. College Students and Academic Performance: A Case of Taking Control. Journal of National Association of Student Personnel Administrators 41(3):551-567 (2004)

Pinto, M. B., P. M. Mansfield, D. H. Parente. Relationship of Credit Attitude and Debt to Self-esteem and Locus of Control in College-Age Consumers. Psychological Reports 94:1405-1418 (2004)

Mansfield, P. M., M. B. Pinto, D. H. Parente. Self-control and Credit Card Usage Among College Students. Psychological Reports 92:1067-1078 (2003)

Mansfield, P. , J. Warwick. Differences in Evaluative Criteria Used by Students and Parents. Journal of Marketing for Higher Education 13(1/2):101-125 (2003)

Mansfield, P., J. Warwick. The Impact of Post-Complaint Satisfaction with the Salesperson, Retailer, and Manufacturer on Relationship Commitment. Marketing Management Journal 12(2):10-22 (2002)

Wrenn, B., P. Mansfield. Marketing and Religion: A Review of the Two Literatures. Journal of Ministry Marketing and Management 7(1):61-80 (2001)

Warwick, J., P. Mansfield. Credit Card Consumers: College Students' Knowledge and Attitude. Journal of Consumer Marketing 17(7):617-626 (2000)

Ferrell, L., T. W. Loe, P. Mansfield. A Review of Empirical Studies Assessing Ethical Decision Making in Business. Journal of Business Ethics 25:185-204 (2000)

Papers Accepted for Publication

Mansfield, P., M. B. Pinto. The Millennial Generation’s Use of Social Media as a Complaint Method: An Application to Higher Education. Journal of Higher Education Theory and Practice. October, 2012.

Ferrell, L., T. Loe, P. Mansfield. Essay: The Impact of a Citation Classic on My Career. Journal of Business Ethics. September 2011.

Papers Presented at Technical and Professional Meetings

MBAA International Conference: Marketing Management Association. Presenter (P. Mansfield; co-author M. B. Pinto). Chicago, IL .The Use of Social Media Communication in Consumer Complaining: An Application to Higher Education. March 2012.

American Association of Family and Consumer Sciences.  Presenter (co-author M. B. Pinto).  Cleveland OH, June 2010:
        Processes College Students Use When Evaluating Faculty:  A Qualitative
             Study.
        Youth Gambling:  A Study of College Students and the Role of Socialization.

College Students' Attitudes Toward the Process of Evaluating Faculty:  A Qualitative Study.  Presenter (co-author M. Pinto).  Teaching and Learning Conference, annual meeting, Prague, Czech Republic, June 2009.

College Students and Online Gambling:  An Exploratory Study of Attitudes.  Presenter (co-author M. Pinto).  The European Applied Business Conference, annual meeting, Rothenberg, Germany, June 2008.

Consumer Vulnerability and Credit Card Usage.  An Exploratory Study Among Developmentally Disabled Citizens.  Presenter (co-authors M. Pinto and J. Crane).  Midwest Business Administration Association International Conference, annual meeting, Chicago IL, March 2007.

Exploratory Study of Senior Citizens’ Credit Card Attitudes, Knowledge and Usage.  Presenter (co-author M. Pinto).  American Council on Consumer Interests, annual meeting, Baltimore MD, October 2006.  Abstract published in refereed Consumer Interests Annual 52:1-2 (2006). 

Credit Card Usage Among Developmentally Disabled Citizens:  An Exploratory Study.  Presented by co-author J. Schember (co-author M. Pinto).  American Association of Family and Consumer Sciences, annual conference, Charlotte NC, June 2006.

Is Retail Service Quality a Marketing Universal?  A Comparison of Singapore, Trinidad, and the United States.  Presenter (co-author J. Warwick).  The European Applied Business Research (EABR) and College Teaching and Learning (TLC) Conference, Clute Institute for Academic Research, annual meeting, Siena ITA, June 2006.  Abstract published in refereed EABR and ETLC Conference Proceedings, p. 1 (2006).  [principal]

An Exploratory Analysis of the Relationship Between Consumer Socialization Agents and Children’s Consumption of Tobacco.  Co-presented with co-author P. Thoms (co-author C. Nixon).  The European Applied Business Research (EABR) and College Teaching and Learning (TLC) Conference, Clute Institute for Academic Research, annual meeting, Santorini, Greece, June 2005.

The Use of Computer Mediated Communication in Consumer Complaining:  A Study in Higher Education.  Presenter (co-author M. Pinto).  The European Applied Business Research (EABR) and College Teaching and Learning (TLC) Conference, Clute Institute for Academic Research, annual meeting, Santorini, Greece, June 2005.

Credit Literacy Among College Students.  Presented by co-author M. Pinto.  Teaching and Learning Conference, annual meeting, Orlando FL, January 2005.

Utilizing the Web as an Interactive Tool.  Presented by M. Pinto (co-author K. Noce).  Teaching and Learning Conference, annual meeting, Orlando FL, January 2005.

Direct Mail Credit Card Solicitation of College Students:  An Exploratory Study.  Presented by co-author D. Parente (co-author M. Pinto).  American Association of Family and Consumer Science, annual meeting, San Diego CA, June 2004.  

Students’ Evaluative Criteria:  Does Gender Make a Difference When Selecting a College?  Presented by co-author J. Warwick.  Western Decision Sciences Institute, annual meeting, Manzanillo MEX, April 2004.  Paper published in refereed Western Decision Sciences Institute Proceedings, p. 217-219 (2004). 

The Public’s Image of Chiropractic Services:  A Pilot Study.  Presented by co-author D. Loudon.  Association of Marketing Theory & Practice, annual meeting, Sandestin FL, March 2004.

Consumer Credit Behavior:  A Conceptual Model and Proposed Research Agenda.  Presenter (co-author M. Pinto).  Association for Consumer Research North American Conference, annual meeting, Toronto ONT, Canada, October 2003.  Abstract published in refereed Association for Consumer Research North American Conference Proceedings, p. 256 (2003). [equal] 

Gender Differences in Parents’ Evaluative Criteria When Selecting a College.  Presented by co-author J. Warwick.  Academy of Business Administration International Conference, annual meeting, Dublin IRL, July 2003.

Credit Consciousness among College Students:  An Exploratory Study.  (co-authors M. Pinto and D. Parente).  Marketing Management Association, annual meeting, Chicago IL, March 2001.  Abstract published in refereed Marketing Management Association 2003 Proceedings, p. 8 (2003). 

Anomie and Disaster in Corporate Culture:  The Impact of Mergers and Acquisitions on the Ethical Climate of Market Organizations.  Presenter.  Marketing Management Association, annual meeting, Chicago IL, March 2002.  Paper published in refereed Marketing Management Association 2002 Proceedings, pp. 125-133 (2002). 

Jill’s House of Cakes.  Presented by co-author J. Warwick.  Western Decision Sciences Institute, annual meeting, Maui HI, July 2000.  Case published in refereed Western Decision Sciences Institute Proceedings, pp. 264-266; teaching notes, pp. 267-268 (2000). 

The Impact of Post-complaint Satisfaction with the Salesperson, Retailer, and Manufacturer on Relationship Commitment.  Co-presenter (with co-author J. Warwick).  American Marketing Association Summer Marketing Educators Conference, annual meeting, Chicago IL, March 2000.  Paper published in refereed Enhancing Knowledge Development in Marketing:  Proceedings of the American Marketing Association Summer Marketing Educators Conference, pp. 204-205 (2000). 

Books

Mansfield, ,P. Test Bank for Marketing 2014, edited by W. Pride and O. Ferrell, Cengage Learning, Mason, OH. 17th Ed. (2013).

Mansfield, P.  Test Bank for Marketing, edited by W. Pride and O. Ferrell, Cengage (Houghton-Mifflin), Mason OH.  15th Ed. (2010).

Mansfield, P.  Test Bank for Foundations of Marketing, edited by O. Ferrell, Cengage (Houghton-Mifflin), Mason OH.  4th Ed. (2010).

Stevens, R., D. Loudon, B. Wrenn, P. Mansfield.  Marketing Planning Guide, 3rd ed., 362 pages, Haworth Press, Binghamton NY (2006).

Parts of Books

Mansfield, P.  Marketing to Children.  Chapter in Battleground:  Business, pp. 314-320.  M. Walden and P. Thoms, Eds.  Greenwood Press, Westport CT (2007).

Mansfield, P.  Advertising and the Invasion of Privacy.  Chapter in Battleground:  Business, pp. 1-8.  M. Walden and P. Thoms, Eds.  Greenwood Press, Westport CT (2007).

Mansfield, P., J. Crane.  Marketing to Women and Girls.  Chapter in Battleground:  Business, pp. 321-327.  M. Walden and P. Thoms, Eds.  Greenwood Press, Westport CT (2007). 

Stevens, R., D. Loudon, P. Mansfield.  Northside Chiropractic Services.  Case 17 in Marketing Research:  Text and Cases, pp. 413-418.  Edited by B. Wrenn, R. Stevens, D. Loudon.  Haworth Press, Binghamton NY (2007).

Stevens, R., P. Mansfield.  The On-line Marketplace.  Case 21 in Marketing Research:  Text and Cases, pp. 439-443.  Edited by B. Wrenn, R. Stevens, D. Loudon.  Haworth Press, Binghamton NY (2007).

Stevens, R., P. Mansfield.  Victorian Rose Gift and Flower Shop.  Case 22 in Marketing Research:  Text and Cases, pp. 445-450.  Edited by B. Wrenn, R. Stevens, D. Loudon.  Haworth Press, Binghamton NY (2007).

Mansfield, P., J. Warwick.  Jill’s House of Cakes.  Case 9 in Marketing Opportunity Analysis:  Text and Cases, pp. 248-255.  Edited by R. Stevens, P. Sherwood, J. Dunn, and D. Loudon.  Haworth Press, Binghamton NY (2006).  Case 11 in Marketing and Management Text and Cases, pp. 311-318.  Edited by D. Loudon, R. Stevens and B. Wrenn.  Best Business Books, Binghamton NY (2005).

Mansfield, P., B. Stevens.  Victorian Rose:  A Small Business Plans to Expand.  Case in Marketing Research:  Text and Cases, 2nd edition, Haworth Press, Binghamton NY (2004). 

Mansfield, P., B. Stevens.  The On-line Marketplace.  Case in Marketing Research:  Text and Cases, 2nd edition, Haworth Press, Binghamton NY (2004). 

Fraedrich, J., O. Ferrell, P. Mansfield.  Hershey Foods’ Conflict with R.E.M.  Case 1 in Business Ethics, 3rd edition, pp. 260-266.  Edited by O. C. Ferrell and J. Fraedrich.  Houghton-Mifflin Publishing, Boston MA (2001). 

Mansfield, P.  SPAM Versus Muppets.  Case 2 in Business Ethics, 3rd edition, pp. 267-272.  Edited by O. C. Ferrell and J. Fraedrich.  Houghton-Mifflin Publishing, Boston MA (2001).