This eight-hour course will focus on developing leadership coaching skills in managers that enable those individuals to more effectively lead team members to greater performance. This includes helping people adapt to change, deal with and reduce conflict, link personal motivations with organizational goals, become more engaged, and create greater levels of personal and professional satisfaction.
This course will prepare participants with the fundamental skills of coaching, help individuals to develop an effective style of coaching leadership, and enable leaders to apply coaching techniques and strategies that maximize the efficacy of their team dynamics with businesses.
This seminar will take the ICF Coaching Competencies and put them into a context appropriate for participants who will essentially become “internal coaches” within their organizations.
Course Instructor: Dr. Christopher Harben, DLS, MBA, CGBP, assistant teaching professor at Behrend; coordinator, coach & president, Harben Leadership & Management Coaching, LLC.
Chris is an author, lecturer, professor, consultant, and coach. He brings over 20 years of business experience in the areas of sales, management, entrepreneurism, retail operations, and financial services to the table for his client's benefit. Chris helps leaders lead and managers coach. Chris holds a B.A. from The University of Akron, an MBA with concentrations in Organizational Leadership and International Business from The University of Findlay, and a Doctorate in Strategic Leadership from Regent University. Chris is also an assistant teaching professor of management at Penn State Behrend, Black School of Business. His primary teaching assignment is strategic management. Chris is the owner of Harben Leadership & Management Coaching (HLMC).
- Team Leaders
- Department Heads
- Project Managers
- Shift Managers
- General Employees
- Team Members
Benefits of Leadership Coaching
Coaching is for all employees, entry level management to senior executives. Coaching enables the following:
- Establishment of goals and a path toward reaching them
- Awareness of perspectives, beliefs, and attitudes that may be holding back progress
- Clarity on strengths and an ability to minimize weaknesses
- Ideas for ways to improve in areas that may not be seen—awareness of blind spots
- Support and encouragement as changes are made
- Honesty about the impact of workplace behaviors
- Support for improving specific skills—communication, delegation, conflict management, persuasion, etc.
- Development of solid results and greater productivity
Session #1: Introduction & Getting Ready
- Factors Affecting Employee Performance
- What is "coaching?"
- The Differences in Training, Mentoring, and Coaching
- The Impact of Coaching on Employee and Customer Satisfaction
- The Impact of Expectations (The “Pygmalion Effect”)
- Motivation Theory
Session #2: Building a Coaching Presence
- Stages of Change
- Impact of Bias, Bias Recognition
- Bounded Awareness
- Inattentional Blindness
- Change Blindness
- Active Listening
Session #3: Establishing the Relationship
- Powerful Questioning Techniques
- Importance of "Tolerating Weakness"
- Dealing with Conflict
- The Johari Window
- International Coaching Competencies
Session #4: Coaching Models and Practice
- G.R.O.W Model
- “U” Model
If interested, please email Carleen Orlando at [email protected].