Help Desks & Lab Hours

Help Desks & Lab Hours

Help & Service Desks | Lab Hours | IT Alerts

Help and Service Desks

Need help?  Just stop by or call one of our help or service desks.  Our help desks can assist you with basic troubleshooting and provide operational support for the labs.  Our service desk provides more advanced support for other technology issues.

The locations, phone numbers, and hours of the service and help desks are listed below.

Help Desks

The help and service desks may be contacted by calling 814-217-HELP (4357).  Select option 2.

Student consultants can provide help with:

  • Printer problems
  • System or application issues

Library (L 6 and L 201) Help Desk

Day(s) Opening Time Closing Time
Monday through Thursday     8:00 am   11:30 pm
Friday     8:00 am     6:00 pm
Saturday   12:00 noon     7:30 pm
Sunday    1:00 pm  11:30 pm

 

Burke 162 Help Desk

Day(s) Opening Time Closing Time
Monday through Thursday     8:00 am     9:00 pm
Friday     8:00 am     6:00 pm
Saturday   12:00 noon     4:00 pm
Sunday     3:00 pm     9:00 pm

 

Residence Hall Network (H 135) Help Desk

Day(s) Opening Time Closing Time
Monday through Thursday     8:00 am     9:00 pm
Friday     closed     closed
Saturday and Sunday     closed     closed

Service Desk

The Service Desk in Hammermill 135 provides all of the services above, plus assistance with:

  • Account status
  • Anti-virus issues with your personal computer or laptop
  • Password resets
  • Residence hall network connections

Hammermill 135 Service Desk

Day(s) Opening Time Closing Time
Monday through Thursday     8:00 am     9:00 pm
Friday     8:00 am     6:00 pm
Saturday and Sunday     closed     closed

*Summer Hours for Hammermill 135:  Monday through Thursday, 8:00 am - 7:00 pm and Friday, 8:00 am - 5:00 pm

Lab Hours

Public

The public labs follow the same schedule as those given for the Hammermill Service Desk (listed above).  The only exceptions are for Hammermill 135, Library 6, Library 201, and those public labs that are designated as 24/7 labs.  (See the next sections for more details about hours for those labs.)

In addition, the public lab hours may be obtained by calling 898-6250.  (Choose the option for lab hours to hear a recording of the opening and closing times for that week.)

Library Lab Hours:  L 6 and L 201 (Language Lab)

The library labs follow the same schedule as those given for the Library Help Desk (listed above).

Note:  These hours are subject to change -- usually at the beginning of a semester and during finals week.  In addition, these labs are closed during semester breaks and during the summer.

Call the Hammermill Service Desk for hours during holidays, summer, and semester breaks.

24/7 Computer Labs

During the fall and spring semesters, the computer labs in Nick 155, Nick 156, Witkowski 109, and Burke 153, 175, and 176 are open twenty-four hours a day, seven days a week (with ID card access).  The CyberLounge in Hammermill 135 is also a 24/7 lab.

These labs provide members of the Behrend community with access to software and network resources.  In addition, black and white laser printing, office supplies (stapler, 3-hole punch, and scissors) are also available.  To gain access to these labs, swipe your Penn State ID card through the card reader which is located outside the lab.

Several buildings have exterior card swipe doors.  These include the School of Science, Hammermill, Nick and the Burke Center buildings.

IT Alerts

The University posts IT  Alerts regarding major issues with services. communications, etc.