If you are experiencing an IT emergency, please call 814-217-HELP (4357) and select option 1.

 

When you're not sure where to start, we're here to guide you.
Submit a ticket for:

  • General questions or tech-related inquiries
  • Requests that don’t clearly match the other listed categories
  • Help determining where your request belongs

Need tech support for your event or presentation? We’ve got you covered.
When reserving a room in 25Live, simply select “Yes” when asked:
“SN - Do you require IT support for your event?”
This will automatically create an IT support ticket for your event. 

If you are not reserving a room in 25Live, you can still directly Submit an Event Support ticket for:

  • Trainings, guest speakers, or large meetings
  • Equipment setup (microphones, projectors, podiums)
  • On-site IT support during live events

Tech acting up during instruction or student use? Let us know.
Submit a ticket for:

  • Projector or AV issues
  • Lab or classroom computers
  • Remote Lab or Cloud access problems

Need new software or having issues with something installed?
Submit a ticket for:

  • Software requests or licensing help
  • Install issues or app crashes
  • Recording or specialized application setups

Learning a new application? We can get you up to speed!
Submit a training request for:

  • Microsoft 365 Applications
  • Kaltura & Zoom
  • Sites at Penn State
    • Website Design
  • Top Hat
    • Student Engagement and Comprehensive Teaching
  • Canvas Basic Fundamentals

Something broken or need new equipment set up?
Submit a ticket for:

  • New hardware requests
  • Equipment setup
  • Repairs or troubleshooting

Research getting blocked by tech hurdles? Let’s fix that.
Submit a ticket for:

  • Research-related IT consultations
  • Equipment or hardware needs for research
  • Integration with PSU systems or special tools

Turning data into insight? Automating your workflow? We can help.
Submit a ticket for:

  • Consulting on Power BI dashboards
  • Help with Power Automate flows
  • Support for Power Apps design or integration