Faculty and staff play a key role in recognizing and responding to students who may be experiencing emotional, academic, or behavioral difficulties. The following guide is designed to help you identify warning signs, respond appropriately, and connect students with the right resources. Your role in creating a caring and responsive environment helps ensure our students feel seen, supported, and empowered to succeed.
Please refer to the Red Folder for guidance.
1. Recognize the Signs of Distress
Faculty and staff have a direct link to our students and can contribute to their well-being. Declining academic performance and worrisome behaviors are often indicators that a student may be facing struggles in other areas. Faculty and staff are often the first to notice when a student is facing challenges or could use additional help.
Students in distress may exhibit a wide range of signs, including:
Emotional Indicators
- Excessive anxiety or panic
- Frequent tearfulness or emotional outbursts
- Expressions of hopelessness or worthlessness
- Depression or withdrawal from social interaction
Academic Indicators
- Repeated absences or tardiness
- Missed assignments or sudden drop in performance
- Disorganized or incoherent work
- Repeated requests for extensions or accommodations
Behavioral Indicators
- Noticeable change in appearance or hygiene
- Disruptive or inappropriate behavior
- Aggressive or threatening language
- Signs of substance abuse
2. Respond with Care
If you notice a student in distress:
- Approach Privately: Find a quiet and private place to talk.
- Express Concern: Use a calm and nonjudgmental tone. Example: “I’ve noticed you haven’t seemed yourself lately, and I’m concerned.”
- Listen Actively: Let the student share their thoughts. Be empathetic and avoid rushing to judgment or solutions.
- Set Boundaries: Be supportive but recognize the limits of your role. You are not expected to act as a counselor.
3. Refer to Campus Resources
Encourage the student to seek help, and guide them toward appropriate services:
- CARE Team – For case management and advocacy
- Academic Advising or Tutoring Services – For academic struggles
- Disability Services – For accommodation support
- Health Center - For physical health needs
- Campus Security or Crisis Services – For urgent safety concerns
Offer to walk the student to a support office if needed. When walking a student to the Counseling Center, please complete the Student Referral Form with the student prior to arriving.
Know When to Act Immediately
Call campus security or emergency services if a student:
- Expresses suicidal thoughts or intent to harm themselves or others
- Exhibits violent or threatening behavior
- Appears to be in a medical or psychological crisis
Follow Up
If appropriate, check in with the student after your conversation. A simple message of encouragement or asking how they’re doing can go a long way in showing care and support.
Remember:
Your role is to recognize, respond, and refer. You don’t have to solve the problem—just help guide the student to the appropriate support.