The Connect to Tech Guide is a University-wide resource that describes computer specifications for students bringing a used computer with them. At Behrend, we feel that the specifications provided in that guide should be more robust so that a new device will perform well and last throughout the student’s college experience.
New Computer Specification Recommendations (Good):
i5 processor, 16 GB of RAM and a solid state drive.
New Computer Specification Recommendations (Better):
i7 processor, 16 GB of RAM, and an m.2 drive.
A common question is: Windows or Mac?
That’s up to you!
What about tablets?
Although tablets are great secondary devices, they should not be relied on as a primary computer platform, with the exception of the Microsoft Surface units (discussed below).
What laptops do you recommend?
You should always purchase small business-grade laptops from an online source, as these are a step up from what you will find in most stores. Be wary of outstanding price offers on consumer-grade computers from chain store retailers. In most cases, you get what you pay for. You can expect to pay between $750 and $1,500+ for a good-quality, business-grade computer. Products in this price range have higher quality internal components and will generally last four to five years or more with proper care.
Examples of recommended business-grade computers include: HP Probook, HP Elitebook, Dell Latitude, Dell Vostro, Microsoft Surface Pro, Toshiba Dynabook Tecra, Lenovo Thinkpad T, Macbook Air, and Macbook Pro.
- Access account settings/password changes and resets
- Two-Factor Authentication (required for all students)
- IT Services for Students
- Free software downloads
- Software Purchases
- Microsoft Productivity Suite
- Free Microsoft Downloads
- Google Productivity Suite
Residence Hall Network Support
Getting your technology connected and set up can be a challenging process during move-in weekend. Our Residence Hall Network Technicians (ResTechs) are available to help. See your Welcome Week schedule of events for ResTech support times and locations.
ResTechs oversee the daily operation and maintenance of the on-campus housing labs, kiosks, collaborative study desks, and printers. Additionally, they assist with network connections, perform student computer OS re-installs, run anti-virus and anti-malware scans, and provide general hardware troubleshooting.
During the semester, the ResTechs are located at the Resident Hall Network Help Desk in the Hammermill Building, Monday through Thursday, from 6:00 pm to 9:00 pm. You may call 814-217-4357 or submit an IT ticket (and look for the Residence Hall Support link which is under the Student Support category).
ResTech Schedule for Welcome Week
ResTechs will be available for assistance during Welcome Week. If you need assistance, please visit the ResTech desk (see schedule below), call 814-217-4357, or submit an IT support ticket.
Friday, August 20th, 2021
- ResTechs will be available at the ResTech desk in the Niagara, Ohio, Porcupine, Tiffany, Tigress, and Trippe lobbies from 10:00 AM - 6:00 PM.
Saturday, August 21st, 2021
- ResTechs will staff the Hammermill Service desk from 10:00 AM - 4:00 PM, and can respond to in-room support requests from that location as needed.
On Sunday, August 22nd, 2021
- ResTechs will staff the Hammermill Service desk from 12:00 PM - 4:00 PM, and can respond to in-room support requests from that location as needed.
Connect Your Devices
Students living in the Behrend residence halls can connect their devices to Penn State's networking resources in two different ways.
- Laptops, phones, tablets and other 802.1x compatible devices that support the Secure W2 wireless networking program MUST connect to the PSU wireless network. Visit PSU Wireless for more details and instructions.
- IoT devices, such as TVs, Amazon Echo/Alexa devices, gaming consoles, etc., which cannot support the 802.1x protocol and cannot load the Secure W2 program, can use Penn State's RoomGear wireless network.
Wired, Ethernet connections are no longer available in any Behrend residence hall.
Get IT Help
Our Service Desk is located in the Hammermill Building; additional help desks are located in the Burke Center and Lilley Library. To view the hours of operation for all Service and Help Desks, visit Help Desks.
We also offer a virtual help desk which is available during the Hammermill Service Desk’s normal hours of operation. Students can join a standing Zoom meeting session and interact LIVE with our on duty Help Desk staff.