Tech Guide for New Students


Get Behrend IT Help

Our Service Desk is located in the Hammermill Building; additional help desks are located in the Burke Center and Lilley Library.  To view the hours of operation for all Service and Help Desks, visit Help Desks.

You may also contact us by email ([email protected]) and phone (814-217-4357).  Or, request assistance via an IT Ticket.

Behrend Residence Hall Network Support

ResTechs oversee the daily operation and maintenance of the on-campus housing labs, kiosks, collaborative study desks, and printers.  Additionally, they assist with network connections, perform student computer OS re-installs, run anti-virus and anti-malware scans, and provide general hardware troubleshooting. 

During the semester, the ResTechs are located at the Resident Hall Network Help Desk in the Hammermill Building, Monday through Thursday, from 6:00 pm to 9:00 pm.  You may call 814-217-4357 or submit an IT ticket (and look for the Residence Hall Support link which is under the Student Support category).

Female student sitting with laptop resting on her lap

Tech Recommendations

The Connect to Tech Guide is a University-wide resource that describes computer specifications for students bringing a used computer with them.

Which laptops do you recommend?

You should always purchase small business-grade laptops from an online source, as these are a step up from what you will find in most stores. Be wary of outstanding price offers on consumer-grade computers from chain store retailers. In most cases, you get what you pay for. You can expect to pay between $750 and $1,500+ for a good-quality, business-grade computer. Products in this price range have higher quality internal components and will generally last four to five years or more with proper care.

Examples of recommended business-grade computers include:  HP Probook, HP Elitebook, Dell Latitude, Dell Vostro, Microsoft Surface Pro, Toshiba Dynabook Tecra, Lenovo Thinkpad T, Macbook Air, and Macbook Pro.

Connect Your Devices

For information on how to connect your devices to Penn State's networking resources, refer to the Connect to Tech page.

Helpful Links to Behrend Resources

University Resources