We can assist you with your technology needs, issues, or requests for information. For example, we can help with computer hardware/software installations and issues, wi-fi connections, phones (VOIP or Jabber), videoconferencing, classroom technology issues, etc. There are several avenues for obtaining help: submit an IT ticket, contact the help desk, or give us a call.
Submit an IT Ticket
To streamline assistance, the University uses a ticketing system to receive IT requests. To place a ticket:
- Visit the IT Help page. (Or, click the link “Submit IT Ticket”; it's located on the right side of the BITS web page under the Help section.)
- At the help web page, find the appropriate category (e.g. My Office) and then click on the item (e.g. Phone/Jabber) that best matches your need. Next complete and submit the form.
The ticket is then routed to the appropriate BITS staff member at Behrend. In addition, you will receive email notifications beginning with the submission of the ticket through the closing of the ticket. You may receive other email notifications requesting additional information about your request or it may include the answer/resolution to your question(s) or issue(s).
The email notifications that you receive contain a hyperlinked ticket number. If you click on that link, you will be able to add additional information to the ticket and reply to the BITS staff member that is assigned to your ticket.
Status of IT Tickets
You can check the status of any tickets; visit the IT Help Portal and click on "My Tickets".
Of course, you can always reach us by phone for assistance. Our phone number is 814-217-HELP (4357). Outside of these hours, your call will be automatically forwarded to the University IT Help Desk.