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Help and Service Desks
Need help? Just stop by or call one of our help or service desks. Our help desks can assist you with basic troubleshooting and provide operational support for the labs. Our service desk provides more advanced support for other technology issues.
We also have a Virtual Help Desk (via Zoom) which is open Monday through Friday, 8 am - 5 pm. (The Zoom room number is 8142174357.
The locations, phone numbers, and hours of the service and help desks are listed below.
Help Desks
The help and service desks may be contacted during OPEN hours by calling 814-217-HELP (4357).
Student consultants can provide help with:
- Printer problems
- System or application issues
| Day(s) | Opening Time | Closing Time |
|---|---|---|
| Monday through Thursday | 8:00 a.m. | 8:00 p.m. |
| Friday | 8:00 a.m. | 5:00 p.m. |
| Saturday | 12:00 noon | 8:00 p.m. |
| Sunday | 12:00 p.m. | 8:00 p.m. |
| Day(s) | Opening Time | Closing Time |
|---|---|---|
| Monday through Thursday | 8:00 a.m. | 6:00 p.m. |
| Friday | 8:00 a.m. | 5:00 p.m. |
| Saturday | 12:00 noon | 4:00 p.m. |
| Sunday | 3:00 p.m. | 7:00 p.m. |
Service Desk
The Service Desk in Hammermill 135 provides all of the services above, plus assistance with:
- Account status
- Anti-virus issues with your personal computer or laptop
- Password resets
- Residence hall network connections
Res Techs are available Monday through Thursday from 6:00 p.m. - 9:00 p.m.
| Day(s) | Opening Time | Closing Time |
|---|---|---|
| Monday through Thursday | 8:00 a.m. | 9:00 p.m. |
| Friday | 8:00 a.m. | 6:00 p.m. |
| Saturday and Sunday | Closed | Closed |
| * Thanksgiving Week | Mon - Wed: 8:00 a.m. | 5:00 p.m. |
| * Last 2 weeks of semester: Mon., Nov. 30 - Fri., Dec. 11 |
Mon - Thr: 8:00 a.m. Fri: 8:00 a.m. |
9:00 p.m. 5:00 p.m. |
| * Finals Week: Mon., Dec. 14 - Fri., Dec. 18 |
Mon - Thr: 8:00 am Fri: 8:00 am |
9:00 p.m. |
| * Mon., Dec. 21 - Wed., Dec. 23 | 8:00 a.m. | 5:00 p.m. |
| * Thr., Dec. 24 - Thr., Dec. 31 | Closed | Closed |
| Day(s) | Opening Time | Closing Time |
|---|---|---|
| Monday through Thursday | 8:00 a.m. | 9:00 p.m. |
| Friday | 8:00 a.m. | 6:00 p.m. |
| Saturday and Sunday | Closed | Closed |
| * Fri., Jan. 1 - Sun., Jan. 3 | Closed | Closed |
| * Mon., Jan. 4 - Fri., Jan. 15 | Mon - Fri: 8:00 a.m. | 5:00 p.m. |
| * Martin Luther King Day | 8:00 a.m. | 5:00 p.m. |
| * Finals Week: Mon., May 3 - Fri., May 7 |
Mon - Thr: 8:00 am Fri: 8:00 am |
9:00 p.m. |
Summer Hours for Hammermill 135: Monday through Thursday, 8:00 a.m. - 7:00 p.m. and Friday, 8:00 a.m. - 5:00 p.m.
Lab Hours
Public
The public labs follow the same schedule as those given for the Hammermill Service Desk (listed above). The only exceptions are for Hammermill 135, Library 6, Library 201, and those public labs that are designated as 24/7 labs. (See the next sections for more details about hours for those labs.)
In addition, the public lab hours may be obtained by calling 898-6250. (Choose the option for lab hours to hear a recording of the opening and closing times for that week.)
Library Lab Hours: L 6 and L 201 (Language Lab)
The library labs follow the same schedule as those given for the Library Help Desk (listed above).
Note: These hours are subject to change -- usually at the beginning of a semester and during finals week. In addition, these labs are closed during semester breaks and during the summer.
Call the Hammermill Service Desk for hours during holidays, summer, and semester breaks.
24/7 Computer Labs
During the fall and spring semesters, the computer labs in Nick 156, Witkowski 109, and Burke 153, 175, and 176 are open twenty-four hours a day, seven days a week (with ID card access). The CyberLounge in Hammermill 135 is also a 24/7 lab.
These labs provide members of the Behrend community with access to software and network resources. In addition, black-and-white laser printing and office supplies (stapler, 3-hole punch, and scissors) are also available. To gain access to these labs, swipe your Penn State ID card through the card reader which is located outside the lab.
Several buildings have exterior card swipe doors. These include the School of Science, Hammermill, Nick, and the Burke Center buildings.