Shortcut: https://behrend.psu.edu/helpdesks
Service Desk Schedule
The Hammermill Service Desk is typically open Monday-Thursday from 8:00 AM - 9:00 PM and Fridays, 8:00 AM - 5:00 PM. (See exceptions below.) Outside of these hours, calls to our 814-217-4357 service desk are automatically transferred to the University Park ITS Help Desk where an on-duty consultant records the problem in an IT ticket.
24/7 Lab Availability
The computer labs in Nick 156, Witkowski 109, and Burke 153, 175, and 176 are open 24/7 (with ID card access). The CyberLounge in Hammermill 135 is also a 24/7 lab.
Help and Service Desks
Need help? Just stop by or call one of our help or service desks. Our help desks can assist you with basic troubleshooting and provide operational support for the labs. Our service desk provides more advanced support for other technology issues.
The locations, phone numbers, and hours of the service and help desks are listed below.
Help Desks
The help and service desks may be contacted during OPEN hours by calling 814-217-HELP (4357).
Student consultants can provide help with:
- Printer problems
- System or application issues
- Wi-Fi set up on a personal device
- Duo two-factor authentication set up and settings
- Office 365 and Outlook app support
| Day(s) | Opening Time | Closing Time |
|---|---|---|
| Monday through Thursday | 8:00 a.m. | 8:00 p.m. |
| Friday | 8:00 a.m. | 5:00 p.m. |
| Saturday | 12:00 p.m. | 6:00 p.m. |
| Sunday | 12:00 p.m. | 8:00 p.m. |
| * Labor Day (Sat., 9/3 - Mon, 9/4) | Closed | Closed |
| * Thanksgiving (Sat, 11/19 - Sun, 11/27) | Closed | Closed |
| * Winter Break (Sat, 12/17/22 - Mon, 1/9/23) | Closed | Closed |
| Day(s) | Opening Time | Closing Time |
|---|---|---|
| Monday through Thursday | 8:00 a.m. | 6:00 p.m. |
| Friday | 8:00 a.m. | 5:00 p.m. |
| Saturday | 12:00 p.m. | 4:00 p.m. |
| Sunday | 3:00 p.m. | 7:00 p.m. |
| * Labor Day Weekend (Sat, 9/3 - Mon, 9/4) | Closed | Closed |
| * Thanksgiving (Sat, 11/19 - Sat, 11/26) | Closed | Closed |
| * Sun, 11/27 | 3:00 p.m. | 7:00 p.m. |
| * Winter Break (Sat, 12/17 - Mon, 1/9/23) | Closed | Closed |
Service Desk
The Service Desk in Hammermill 135 provides all of the services above, plus assistance with:
- Account status
- Anti-virus issues with your personal computer or laptop
- Password resets
- Residence hall network connections
| Day(s) | Opening Time | Closing Time |
|---|---|---|
| Monday through Thursday | 8:00 a.m. | 9:00 p.m. |
| Friday | 8:00 a.m. | 5:00 p.m. |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
| * Labor Day Weekend (Sat., 9/3 - Mon, 9/4) | Closed | Closed |
| * Sat, 11/19 - Sun, 11/20 | Closed | Closed |
| * Mon, 11/21 - Wed, 11/23 | 8:00 a.m. | 5:00 p.m. |
| * Thanksgiving (Thr, 11/24 - Sun, 11/27) | Closed | Closed |
| * Mon, 12/19 - Thr, 12/22 | 8:00 a.m. | 5:00 p.m. |
| * Winter Break (Fri, 12/23/22 - Sun, 1/1/23) | Closed | Closed |
Lab Hours
Public
The public labs follow the same schedule as those given for the Hammermill Service Desk (listed above). The only exceptions are for Hammermill 135, Library 6, Library 201, and those public labs that are designated as 24/7 labs. (See the next sections for more details about hours for those labs.)
In addition, the public lab hours may be obtained by calling 898-6250. (Choose the option for lab hours to hear a recording of the opening and closing times for that week.)
Library Lab Hours: L 6 and L 201 (Language Lab)
The library labs follow the same schedule as those given for the Library Help Desk (listed above).
Note: These hours are subject to change -- usually at the beginning of a semester and during finals week. In addition, these labs are closed during semester breaks and during the summer.
Call the Hammermill Service Desk for hours during holidays, summer, and semester breaks.
24/7 Computer Labs
During the fall and spring semesters, the computer labs in Nick 156, Witkowski 109, and Burke 153, 175, and 176 are open twenty-four hours a day, seven days a week (with ID card access). The CyberLounge in Hammermill 135 is also a 24/7 lab.
These labs provide members of the Behrend community with access to software and network resources. In addition, black-and-white laser printing and office supplies (stapler, 3-hole punch, and scissors) are also available. To gain access to these labs, swipe your Penn State ID card through the card reader which is located outside the lab.
Several buildings have exterior card swipe doors. These include the School of Science, Hammermill, Nick, and the Burke Center buildings.