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  1. Home
  2. General Services
  3. Information Technology Services

Help Desks and Lab Hours

Shortcut: https://behrend.psu.edu/helpdesks

If you need help with remote teaching or learning, visit
IT Support for Remote Teaching & Learning.

* * * *

Service Desk Schedule

The Hammermill Service Desk is typically open Monday-Thursday from 8:00 AM - 9:00 PM and Fridays, 8:00 AM - 5:00 PM.  (See exceptions below.)  Outside of these hours, calls to our 814-217-4357 service desk are automatically transferred to the University Park ITS Help Desk where an on-duty consultant records the problem in an IT ticket.

24/7 Lab Availability

The computer labs in Nick 156, Witkowski 109, and Burke 153, 175, and 176 are open 24/7 (with ID card access).  The CyberLounge in Hammermill 135 is also a 24/7 lab.

Help and Service Desks

Need help? Just stop by or call one of our help or service desks. Our help desks can assist you with basic troubleshooting and provide operational support for the labs. Our service desk provides more advanced support for other technology issues.

We also have a Virtual Help Desk (via Zoom) which is open Monday through Friday, 8 am - 5 pm.  (The Zoom room number is 8142174357.

The locations, phone numbers, and hours of the service and help desks are listed below.

Help Desks

The help and service desks may be contacted during OPEN hours by calling 814-217-HELP (4357).

Student consultants can provide help with:

  • Printer problems
  • System or application issues

Library Help Desk

  • Exception:  The help desk will close at 5:00 p.m. on Wednesday, April 7.
  • Hours for Finals Week 2021:  TBD

Spring 2021 Schedule

Day(s) Opening Time Closing Time
Monday through Thursday 8:00 a.m. 8:00 p.m.
Friday 8:00 a.m. 5:00 p.m.
Saturday 12:00 p.m. 8:00 p.m.
Sunday 12:00 p.m. 8:00 p.m.

Burke 162 Help Desk

  • Exception:  The help desk will close at 5:00 p.m. on Wednesday, April 7.
  • Hours for Finals Week 2021:  TBD

Spring 2021 Schedule

Day(s) Opening Time Closing Time
Monday through Thursday 8:00 a.m. 6:00 p.m.
Friday 8:00 a.m. 5:00 p.m.
Saturday 12:00 noon 4:00 p.m.
Sunday 3:00 p.m. 7:00 p.m.


Service Desk

The Service Desk in Hammermill 135 provides all of the services above, plus assistance with:

  • Account status
  • Anti-virus issues with your personal computer or laptop
  • Password resets
  • Residence hall network connections

Spring 2021 Schedule

  • Exceptions (indicated by an asterisk) are noted below.
Day(s) Opening Time Closing Time
Monday through Thursday 8:00 a.m. 9:00 p.m.
Friday 8:00 a.m. 5:00 p.m.
Saturday and Sunday Closed Closed
* Fri., Jan. 1 - Sun., Jan. 3 Closed Closed
* Mon., Jan. 4 - Fri., Jan. 15 Mon - Fri: 8:00 a.m. 5:00 p.m.
* Martin Luther King Day (Jan. 18) 8:00 a.m. 5:00 p.m.
* Wellness Day (Feb. 9) 8:00 a.m. 5:00 p.m.
* Wellness Day (March 11) 8:00 a.m. 5:00 p.m.
* Wellness Day (April 7) 8:00 a.m. 5:00 p.m.
* Finals Week:
  Mon., May 3 - Fri., May 7
Mon - Thr: 8:00 am
Fri:  8:00 am

9:00 p.m.
5:00 p.m.

Tentative:  Summer Hours for Hammermill 135: Monday through Thursday, 8:00 a.m. - 7:00 p.m. and Friday, 8:00 a.m. - 5:00 p.m.

Lab Hours

Exception to hours for Wednesday, April 7:  Computer labs that typically offer 24/7 access will continue to do so, although their doors will lock at 5 and will require swipe access.  Labs that do not typically offer 24/7 access will close at 5:00 PM.

Public

The public labs follow the same schedule as those given for the Hammermill Service Desk (listed above). The only exceptions are for Hammermill 135, Library 6, Library 201, and those public labs that are designated as 24/7 labs. (See the next sections for more details about hours for those labs.)

In addition, the public lab hours may be obtained by calling 898-6250. (Choose the option for lab hours to hear a recording of the opening and closing times for that week.)

Library Lab Hours: L 6 and L 201 (Language Lab)

The library labs follow the same schedule as those given for the Library Help Desk (listed above).

Note: These hours are subject to change -- usually at the beginning of a semester and during finals week. In addition, these labs are closed during semester breaks and during the summer.

Call the Hammermill Service Desk for hours during holidays, summer, and semester breaks.

24/7 Computer Labs

During the fall and spring semesters, the computer labs in Nick 156, Witkowski 109, and Burke 153, 175, and 176 are open twenty-four hours a day, seven days a week (with ID card access). The CyberLounge in Hammermill 135 is also a 24/7 lab.

These labs provide members of the Behrend community with access to software and network resources. In addition, black-and-white laser printing and office supplies (stapler, 3-hole punch, and scissors) are also available. To gain access to these labs, swipe your Penn State ID card through the card reader which is located outside the lab.

Several buildings have exterior card swipe doors. These include the School of Science, Hammermill, Nick, and the Burke Center buildings.

Information Technology Services

  • About Information Technology Services
  • Accounts

    • Faculty/Staff: Password Tips for Off-campus & Mobile Users
  • Classroom Technology
  • Help Desks and Lab Hours
  • IT Support for Remote Teaching and Learning
  • ITS News & Announcements
  • Contact Information Technology Services

See Also

  • Current Students, Faculty, Staff

Announcements

What You Need to Know about Box Migration
Create PSU Lifetime Password Prior to May 12
Two-Factor Authentication Tips (Re-synch Your Phone)

Help

Help Desks
Helpful IT Links
IT Support for Remote Teaching and Learning
Service Status
Submit IT Ticket
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Quick Links

Current Students, Faculty, Staff
Find Location of Lab Software
File Storage & Sharing
Faculty/Staff: Password Tips for Off-campus & Mobile Users
Remote Access to Labs & Office PCs
Web Content & Development Tips
Visitor Wireless

Contact Us

HELP:  814-217-HELP (4357)
     [email protected]
  Virtual Help Desk (Zoom)

Phone (general info):
814-898-6250

Information Technology Services
Penn State Behrend
130 Hammermill Building
4205 College Drive
Erie, PA  16563-1201

Monday–Friday (business office)
8:00 a.m. to 5:00 p.m.

Lab Hours

Contact Information Technology Services

Penn State Behrend

4701 College Drive
Erie, PA 16563
814-898-6000
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