FAQ for Remote Learning

Shortcut:  https://behrend.psu.edu/itfaq

We understand how different this upcoming semester will be with classes held virtually, in-person, or a combination of the two.  But know that BITS is here to help in any way we can.  Please don't hesitate to contact us if none of the suggestions below fit your needs. 

I'm a new student.  Where can I find info about technology at Behrend and at the University?

Our Tech Guide for New Students has recommendations for computers, links to University resources, and where to get help for residence hall network support.

I'm scheduled for classes where a remote class and and in-person class are scheduled back-to-back.  Since I have to drive to campus, it will be impossible to get to the in-person class on time.  What options are available so that I don't miss a portion of the in-person class?

Here are a few suggestions which will allow you to participate in a virtual class on campus:
  • Computers in the Hammermill 135 Cyber Lounge, Library, and kiosks across campus
  • Computers in computer labs that are not reserved and being used for class
  • Use your cell phone outdoors while sitting on a bench (weather permitting)
  • Exterior Wi-Fi is now available...  Use your laptop or cell phone from your vehicle while parked outside of the Nick building, on the top floor of the Burke Parking Deck, or on the Reed lawn.  (Also, you can find these locations on the campus map of COVID Resources.)

Can I use any computer in the labs for Zoom?

Yes, but you need to bring your own USB headset and mic and plug it into the computer to improve the remote class experience.  Also, there are no web cameras on the lab systems, so you can use your smartphone for video if needed.

Yikes!  I'm a resident student with a tower computer that doesn't have wireless capability.  How can I connect to Penn State's wireless network?

No worries!  All you need to do is to purchase an inexpensive USB wireless networking adapter.  Although we don't recommend specific models, it would be something like this adapter.

Can I remotely access computer software?

Yes --- just visit Behrend's Cloud Services web site and select WebLabs.  WebLabs will allow you to connect remotely to an available lab computer to access specialized software.

How can I find out which software is available in a lab?

Go to our Software Search web site where you can search for software via their title or location.

How do I know which labs have computer systems that are available?

Visit our Lab Usage site.  It provides a list of labs and indicates how many systems are available in each lab.  In addition, if you click on the lab name, it will display the available system name(s).

Is it possible to send my print jobs to another printer on campus?

You sure can.  Visit the UniPrint site to print to select locations from any computer on campus.

I'd like to scan a document?  How can I do this?

If you need to take a snapshot of a document or whiteboard, the Scan app makes it easy since it integrates with OneDrive.  (The file is saved to OneDrive as a PDF.)