Request IT Support | View Ticket Status | Installation, Repairs, Troubleshooting | University Service Desk & Support
Request IT Support (online)
Service Now (also referred to as Snow) is the ticketing system that is used across the University. Snow is used to report IT issues or to make requests for IT services or assistance.
To submit a ticket, please visit Behrend IT Help and select the category/service that best matches your issue or request.
If you have a specific request that falls into one of the following categories, please use the appropriate form below:
- Request Additional Storage Space for PASS (typically used for courses)
- Schedule a Lab Form (ad-hoc or non-LionPath reservations)
- Sponsored Accounts
View Your Ticket Status
To view the status of your work orders, visit the SNOW portal.
Installation, Repairs, and Troubleshooting
Support for student PCs typically involves solving software issues, troubleshooting hardware, and assisting on-campus residents with networking issues. In some instances, component installation services can be provided. Contact any of the Service or Help Desks for more details.
Faculty and Staff PCs
Support for faculty and staff office PCs includes hardware and software installations, repairs, and troubleshooting. This service is provided only for hardware and software that is purchased by Penn State Behrend. No personal software will be loaded onto the college's PCs by BITS staff.
To request support, please submit a Snow ticket. Also, if the request is for a new software installation on staff PCs, please contact the database analyst so that the purchase information can be entered into the college's licensing database.
University Service Desk and Support
Information Technology Services (ITS) at U.P. provides 24/7 technical support. The consultants are available to help faculty, staff, and students with general technology questions. The ITS service desk at U.P. may be contacted by phone, email, or via their web site:
- 814-865-HELP (4357)
- [email protected]
- Get Support (web site)