Skip to main content
Penn State Behrend
Report a Concern Contact Us Visit Us Apply Now
  • Academics
    • Majors and Minors
    • Graduate Programs
    • Open Lab Learning
    • Research Opportunities
    • Black School of Business
    • School of Engineering
    • School of Humanities and Social Sciences
    • School of Science
    • Nursing Program
  • Admissions
    • About Penn State Behrend
    • First-Year Students
    • Transfer Students
    • International Students
    • Change of Campus Students
    • Adult Learners
    • Graduate Students
    • Applying to Behrend
    • Tuition and Financial Aid
  • Student Life
    • Commuter Life
    • Residence Life
    • Dining on Campus
    • Athletics and Recreation
    • Clubs and Activities
    • Diversity and Belonging
    • Student Services
    • Safety on Campus
  • Information For
    • Future Students
    • Current Students
    • Faculty & Staff
    • Alumni
    • Donors & Friends
    • Business & Community Partners
    • Visitors
Full site navigation menu

This dialog contains the full navigation menu for this site.

Penn State Behrend
Enter the terms you wish to search for.
Search type:
Report a Concern Contact Us Visit Us Apply Now
  • This is Penn State Behrend
    • About Penn State Behrend
    • Behrend as an Open Lab
    • Behrend: A Best Value
    • Vision of a Behrend Graduate
    • College Calendars
    • College Leadership
    • People and Departments
    • Visit Behrend
    • Give to Behrend
  • Academics
    • Majors and Minors
    • Exploratory (Undeclared)
    • Adult Learner Programs
    • Graduate Programs
    • Academic Advising
    • Career Services
    • College Registrar
  • Admissions and Aid
    • Penn State Behrend At A Glance
    • Undergraduate Admissions
    • Graduate Admissions
    • Visiting Behrend
    • Applying to Behrend
    • Tuition and Financial Aid
  • Student Life
    • On-Campus Housing
    • Off-Campus Housing
    • Commuter Resources
    • Dining on Campus
    • Fitness and Recreation
    • Student Activities
    • Safety on Campus
  • Athletics
  • Research and Outreach
    • Research
    • Faculty Research
    • Student Research
    • Outreach
    • James R. Meehl Innovation Commons
    • Knowledge Park
    • K-12 Education Outreach
    • Pennsylvania Sea Grant

Find Information For:

  • Future Students
  • Current Students
  • Faculty & Staff
  • Alumni
  • Donors & Friends
  • Business & Community Partners
  • Visitors

Helpful Links

  • Campus Map
  • Virtual Campus Tour
  • Directions to Campus
  • Parking on Campus
  • Safety on Campus
  • Behrend Blog
  • Calendars
  • Directories

Connect With Us

  • Facebook
  • Instagram
  • LinkedIn
  • TikTok
  • YouTube
  1. Home
  2. General Services
  3. GE Foundation Information Technology Services

Get Help

Request IT Support | View Ticket Status | Installation, Repairs, Troubleshooting | University Service Desk & Support

Request IT Support (online)

Service Now (also referred to as Snow) is the ticketing system that is used across the University. Snow is used to report IT issues or to make requests for IT services or assistance.

To submit a ticket, please visit Behrend IT Help and select the category/service that best matches your issue or request. 

OR

If you have a specific request that falls into one of the following categories, please use the appropriate form below:

  • Schedule a Lab Form  (ad-hoc or non-LionPath reservations)
  • Sponsored Accounts

View Your Ticket Status

To view the status of your work orders, visit the SNOW portal.

Installation, Repairs, and Troubleshooting

Student PCs

Support for student PCs typically involves solving software issues, troubleshooting hardware, and assisting on-campus residents with networking issues.  In some instances, component installation services can be provided.  Contact the Hammermill Service Desk for more details.

Faculty and Staff PCs

Support for faculty and staff office PCs includes hardware and software installations, repairs, and troubleshooting.  This service is provided only for hardware and software that is purchased by Penn State Behrend.  No personal software will be loaded onto the college's PCs by BITS staff.

To request support, please submit a Snow ticket.  Also, if the request is for a new software installation on staff PCs, please contact the database analyst so that the purchase information can be entered into the college's licensing database.

University Service Desk and Support

Information Technology Services (ITS) at U.P. provides 24/7 technical support. Specialists at this location are available to help faculty, staff, and students with general technology questions.  The ITS service desk at U.P. may be contacted by phone, email, or via their web site:

  • 814-865-HELP (4357)
  • [email protected]
  • Get Support (web site)

Get Help

  • Help Desks and Lab Hours
  • Helpful IT Links
  • Bits and Tips
  • Learning & Training Resources
  • Resources for Learning Office 365
  • Web Content & Development Tips

Contact Us

HELP:  814-217-HELP (4357)
IT Help Ticket
[email protected]

Phone (general info):
814-898-6250

Information Technology Services
Penn State Behrend
130 Hammermill Building
4701 College Drive
Erie, PA  16563-1201

Help Desk Hours

Lab Hours

Contact Information Technology Services

See Also

  • Current Students, Faculty, Staff
Pennsylvania map showing Penn State's campuses with Penn State Behrend highlighted

Penn State Behrend

Penn State Erie, The Behrend College, offers the learning opportunities of a major research university in a welcoming, student-centered campus environment.
  • Facebook
  • Instagram
  • LinkedIn
  • TikTok
  • YouTube
Contact Us Visit Us Apply Now
  • This is Penn State Behrend
    • Behrend At A Glance
    • Vision of a Behrend Graduate
    • College Calendars
    • College History
    • College Leadership
    • College Strategy
    • Employment
    • People and Departments
  • Academics
    • Majors and Minors
    • Graduate Programs
    • Advising Center
    • Bookstore
    • Career Services
    • Center for Learning Excellence
    • College Registrar
    • Lilley Library
    • Student Success
    • Study Abroad
  • Admissions
    • Undergraduate
    • Graduate
    • Adult Learners
    • Change of Campus Students
    • International Students
    • Transfer Students
    • Veterans
  • Research/Outreach
    • Research
    • Faculty Research
    • Student Research
    • Outreach
    • Community and Workforce Programs
    • James R. Meehl Innovation Commons
    • Knowledge Park
    • Pennsylvania Sea Grant
    • Plastics Training Academy
    • WPSE Radio
    • Yahn Planetarium
    • Youth Outreach
  • Student Life
    • Dining on Campus
    • Housing and Residence Life
    • Commuter Student Resources
    • International Student Services
    • Equity and Diversity
    • Athletics and Intramurals
    • Student Leadership and Involvement
    • Student Services
  • Academic Schools
    • Black School of Business
    • School of Engineering
    • School of Humanities and Social Sciences
    • School of Science
    • Nursing Program
  • Tuition and Financial Aid
    • Tuition and Costs
    • Financial Aid
    • Aid Opportunities and Deadlines
    • Financial Literacy
    • Grants
    • Scholarships
    • Veterans Benefits
  • Helpful Links
    • Campus Map
    • Virtual Tour
    • Directions
    • Parking
    • Safety
    • Behrend Blog
    • Calendars
    • People and Departments
Penn State University
4701 College Drive, Erie, PA 16563 814-898-6000

Footer Legal Menu

  • Privacy
  • Non-discrimination
  • Accessibility
  • Copyright
  • Map
  • Website Feedback
  • The Pennsylvania State University © 2025
  • We Are Penn State