Raimy Behavioral Lab Attendant Guidelines

The Raimy Behavioral Lab is located in 135 Burke Center, contains three observatory rooms and 20 computers with state-of-the-art software, and is overseen by four business faculty with over 600 students actively engaged in research each semester.

As a laboratory attendant, you will have numerous responsibilities. For some attendants and many student participants, this will be their first time in a setting such as this, and therefore we must work to maintain an interpersonal environment of continuity and cohesion. Working together in a professional and friendly manner is and always will be integral to a successful research environment and each of you will be expected to demonstrate this attitude. Your primary duties will include keeping the lab secure and in operating order, answering student questions, and maintaining a professional atmosphere.

Attendants are expected to obey all rules and carry out their responsibilities promptly and in good humor. This will allow the lab to operate smoothly and continue to benefit both faculty and students.

Expectations

The Raimy Behavioral Lab is designed to conduct scientific research and the environment should facilitate this. As an attendant, you must work to demonstrate a professional attitude that will help maintain a supportive atmosphere.

Attendants are responsible for their behavior and performance, understanding what is expected of them, and meeting those expectations. Faculty and staff members in the Black School of Business are glad to help attendants develop their personal skills, but it is their responsibility to seek out that guidance.

Professionalism is expected from all lab attendants. The concept of professionalism encompasses things such as the use of appropriate language and proper dress, being prompt for scheduled hours, polite and courteous treatment of research participants, and the maintenance of a positive and helpful attitude.

Our work and research environment should be free from sexual, racial, religious, ethnic, and other forms of harassment. Harassment of or by attendants, student participants, or staff is not tolerated. Attendants who feel that they may be victims of harassment should seek assistance from behavioral lab committee members. All reported or suspected occurrences of harassment will be investigated.

All lab attendants will sign a behavioral laboratory contract with their supervisor and return a copy to the assistant lab coordinator. The attendance policy is as follows:

  • You, as a lab attendant, are responsible for coming to your scheduled lab hours.
  • If you cannot make your scheduled hours due to illness or an emergency, you must notify the lab coordinator ASAP.
  • If you do not show up for your scheduled hours and do not notify the assistant lab coordinator with a valid excuse, there will be consequences. For the first offense, your faculty supervisor will be notified in writing. In the event of a second offense, if you are a work-study student, you be asked to find work elsewhere; if you are an independent study student, you will drop at least a full letter grade.

Absences: Necessary absences should be planned in advance with the assistant lab coordinator. If you suddenly fall ill or an emergency arises, please call 814-898-6551 as soon as possible. Attendants are urged to give as much notice as possible when a shift is going to be missed. As an attendant, you are required to find a replacement for your shift, but the assistant coordinator should be notified. If you fail to find a replacement for your scheduled hour(s), your absence will be reported to your faculty supervisor. Please make every effort to work your scheduled hour(s), and find a replacement when necessary. Correct protocol includes notifying the assistant lab coordinator that you will be absent and emailing the lab attendants list asking someone to cover your shift. The assistant lab coordinator should then be notified that a replacement has been found. Failure to complete these procedures will result in consequences as detailed in the lab contract that you have signed.

Good communication is extremely important for the successful operation of our laboratory, and the most reliable form of communication is email. Therefore, it is very important that all attendants check their email regularly, especially at the start of their shift. This will be the best way to keep in touch with any changes or important notices concerning our laboratory. Regular email checks will be done by the laboratory coordinator. If too many emails from the laboratory coordinator are not responded to in a timely manner, your supervisor will be notified for failure to fulfill duties.

As an independent study student, you may be permitted to use the lab after hours as indicated by your supervisors. Along with this privilege comes the added responsibility of locking up the lab. You should be extra careful to ensure that the lab is secure when you leave. Check to make sure that all of the procedures for closing have been completed. If you let someone else in the lab while you are there after hours, you are responsible for that person and must be sure that they leave when you do.

Communicating and Working with Participants

Lab attendants are required to assist all students that come to the Raimy Behavioral Lab.

As a lab attendant, one of the most important duties you have is greeting and assisting students with any questions that they might have. There are several important points to be aware of:

  1. It is your job to greet all people as they enter the lab, as well as assess whether they need help.
  2. Participants who come to the Raimy Behavioral Lab should be treated with respect, and as a priority. If these participants have questions about anything, you must do your best to answer them (the training provided by the lab coordinator will cover most, if not all, of the answers to these questions). If there is a report of a participant who did not receive help, you will be warned, and/or your employment as a lab attendant will be terminated.
  3. If you are unable to assist someone, find someone in the lab who can. If there is no one to assist you, take a detailed account of the question(s) and the name, email, and phone number of the student, then email it to the assistant lab coordinator.

All Lab Attendants

The computer in the reception/waiting area will be designated as the lab attendant station. This area allows the attendant to oversee any individual who is either entering or leaving the lab. The attendant is to spend the majority of their shifts in this area to supervise operations. You are not to leave your station, but if you must, please use the appropriate lab attendant signs hanging from the desk (lab attendant on duty, no lab attendant on duty, lab attendant will be right back). Please complete any assigned lab work first.

It is your responsibility to keep the lab in operating order and to supervise all ongoing activity. When a student asks you a question that you cannot answer, please ask someone who might be able to help the student instead of guessing or making something up that may cause that student more harm than good. Local telephone calls may be made from the laboratories assuming that the frequency of calls will not affect your work.

Under no circumstances are the attendants to leave the lab when there is still a student working in it, even if they say they will lock up. Should the situation arise where the student has been given permission by the supervising faculty member to stay beyond the regular lab hours, you should check with that faculty member to clear yourself from responsibility.

Clean up any mess from the previous day/night, so that the lab looks presentable. This includes papers and items that may have been left by the printer.

Check to see if there is printer paper. If you see that the printer paper is on its last pack, please notify the assistant lab coordinator. Make sure that you give your notice in advance so that there is enough time to get it.

Signing In

When you arrive for your shift, you must "sign in." You do this by writing your name and the time signed in and out on the sign-in page of the lab book.

Lab Access and Keys

The Raimy Behavioral Lab is card swipe access which will be assigned to lab attendants. There are keys for all of the cabinets. These keys are only to be used by those who sign them out with the lab attendant. There is a key sign-out sheet.

Scheduling

Room Scheduling

Students and faculty may reserve rooms by first emailing [email protected]. Once the student coordinator has determined the lab space available, a confirmation will be sent out, and the scheduled time slot will be marked on the lab door's calendar. Conflicts in room scheduling should be resolved through the same hierarchy that is used to determine computer use. The lab may be reserved for research purposes after hours and on weekends with the approval of the behavior lab supervisor.

Participant Scheduling

Student participants can sign up for studies any time through the SONA participation pool system. If a participant calls to cancel, you must register them in the cancellation log and notify the appropriate experimenter. In the event of a cancellation, the following data should be obtained from the participant:

  1. Name, class section, professor
  2. Time and day of call
  3. Name, time, and date of experiment
  4. Participant's telephone number
  5. Experimenter(s) that they were scheduled to see

Once again, it is very important that a cancellation be recorded properly and thoroughly so that the experimenter can reopen that time slot and/or attend to other duties. Also, upon opening the lab, if you should retrieve a message from voice mail that is not complete, you should try to contact the participant to gather the rest of the information.

Most of the participants come from students who are enrolled in ECON 102. This class has a research/experiment requirement that makes it necessary for each and every student to complete six (6) credit hours of research/experiment. This research component makes it convenient for both faculty and students by creating a pool of students who are willing to participate in research. All matters concerning the research participation pool should be addressed to the assistant lab coordinator by emailing [email protected].

A list of ECON 102 student names will be kept in the "BSB SONA" system. This list will indicate what experiments the students have participated in, and when they participated. You should familiarize yourself with this site and with the Research Pool guidelines so that you can help student participants find out what else will be required of them. Any problems that the participants may have should be directed to the assistant lab coordinator for resolution. You will be responsible for maintaining a participant log, in the event that something should happen to the SONA system, and this will be kept with their research records and will not be available to others who are not part of the study team.

When ECON 102 students show up for an experiment, be polite and friendly and instruct them to wait until the experimenter directs them to the proper seat. If the experimenter fails to show, take the names, email addresses, and phone numbers of the students that showed up. On the same paper, write the name of the experiment and who the experimenters are. Tell the students that they will receive ½ credit for showing up and encourage them to sign up for the experiment again.

Computer Use and Software

The computers in this laboratory are our most valuable asset, and they must be treated as such. Most of the questions that you will be asked will deal with the computers and their software. Because there are so many packages available for use in the lab, you will not be required to master all of them, but you should have some idea how to move about within them. If you have little or no experience with computers, you should take some of the basic seminars that I.T. offers. These are free of charge and will provide you with knowledge on programs such as Windows, Word, and using the internet. Also, if you have not accessed your email account yet, you are required to do so immediately so that inter-laboratory communication can be achieved by all faculty and students involved in lab affairs.

The software that you must be familiar with is as follows:

  • Windows. This is the operating system that the computers in the laboratory use. The function of this system is to manage the software on the computer and present this software in an accessible format using icons. Most of the software on the laboratory computers can be activated by simply double-clicking on their respective icon on the bottom of the screen with the left mouse button. Any remaining programs can be accessed by using the start button and selecting the appropriate program.
  • Microsoft Word, Excel, and PowerPoint. Microsoft Office Suite is the most popular software package used in the lab. It includes Word, Excel, and PowerPoint. Basic photo editing can be completed with Adobe Photoshop.
  • Office 365. Office 365 is an internet-based email system that will let you get your email from home or anywhere there is a computer with an internet connection. It can be accessed in any internet browser.
  • Internet Browsers. The internet browser that is most popularly used is Microsoft Edge. Alternative internet browsers, such as Google Chrome and Mozilla Firefox, may be available on the computers.
  • OPTI-UPS and PK Blackout Buster. One of these two types of units accompanies each computer in the Raimy Behavioral Lab. They function as reserve power sources and a buffer against electrical surges. In order to function properly, these units should be left on at all times, even when the computer is powered off. Therefore, computers should not be turned off at the power strip but instead turned off at the monitor, tower, and speakers. If the power goes off, they will beep, alerting the user that they are working on battery power. If the power does not come on after a few minutes, save your files and shut down the computer normally to avoid damaging software or hardware. Notify maintenance at #6360 if the power goes off and the breakers need to be reset.

Notes on Internet Use

When using the internet, you are not allowed to download any programs, games, or pictures without the permission of a faculty member. Many of these programs contain viruses that will damage the computers. You are absolutely forbidden to visit pornographic sites; many pornographic sites require you to log on with personal information that is then public material. The University has the right to revoke ALL of your access privileges if you log on to pornographic sites. Always be sure that you are saving any internet material to OneDrive. Using University resources, i.e., computers, printers, and email accounts, to promote political candidates, sell merchandise, or pass internet viruses or chain letters, is forbidden by University policy and may lose all privileges.

Supplies

New supplies have been purchased for the lab (including scissors, tape, a ruler, etc.). These are located in the lab attendants' area and will be the responsibility of the attendant on duty. Please make sure that before you leave your shift, these supplies have been returned or notify the next attendant on duty. Computer paper should be kept in supply. Work-study students should be sure that an extra ream of paper is always available.

Contact List

Raimy Behavioral Laboratory Coordinator

[email protected], 814-898-6551

If it is a health- or security-related emergency, call University Police and Public Safety at ext. 6231.