Steps to Re-Synch your Phone's DUO App with the Penn State Two Factor Authentication System
- Make sure you have the DUO app installed on your phone and are sitting in front of a computer.
- On the computer, visit Canvas or Lionpath or some site that requires Web Access authentication.
- Log in and get to the Duo 2 Factor screen, and then look to the left of the page. You'll see an 'Add a new device' link.
- Follow the prompts, including using your phone to prove who you are (accept a phone call from the Duo service).
- Once you're past that, and after a couple clicks to verify your phone service carrier and your phone type, a QR code will appear.
- With your phone, open the Duo app and touch the "+" sign at the top right of the app's screen. This will trigger your phone's camera.
- Scan the QR code on the computer screen to complete the synchronization of your phone's app and the Duo system. The Duo 'push' service will now work.
Note: If you've gotten a new phone with a new phone number, you'll have to call UP's IT Help Desk at 814-863-9533 to reset your DUO account and 'start from scratch' with the new number.