Courses and Dates

Use these links to jump to a specific course description from the topics below.

How I Impact My Organization

  • Define what organizational excellence is and how you can deliver it to your team.
  • Understand the two sides of superior service.
  • Self-assessment: Rate your current ability to deliver excellence.
  • Discover how organizational excellence benefits you and the entire team.
  • Better understand your customers: who you serve and the impact you have.
  • Benchmark where you and your team are now with service excellence and develop goals for improvement.
  • Define current challenges/obstacles to leadership and organizational excellence.

Dealing With Team Conflict and Challenging Situations

  • Discover the influence and choices you have in overcoming conflict and workplace challenges.
  • Recognize how we benefit from identifying challenges and overcoming them.
  • Identify the workplace behaviors that are toxic to you and your organization.
  • Understand the impact toxic behaviors have on you and your organization.
  • Learn to take control of your own reactions and bring the right attitude to work.
  • Discover how to unhook from emotional traps with these four practical steps.
  • Select the right business tool to turn emotional encounters into professional ones.
  • Identify your own communication/behavior style and those of people you find difficult.
  • Learn how to interact with and manage different types of people successfully.

Leading a Team That Gets Results

  • Identify the characteristics of great and lousy leadership and the impact these styles have on the team.
  • Understand the power of leadership influence.
    • Learn the “5 Levels of Leadership” model and how its application can develop a powerful leader within you.
    • Apply the ‘5 Levels of Leadership’ model to the best/worst leaders you know and discover which levels of leadership they use.
  • Discover ‘Situational Leadership’ and how to assess your team’s motivation and maturity.
    • Learn how to adapt your leadership style to the needs of your team members and situations.
    • Discover an effective method for knowing when to grant your team more decision-making/problem-solving authority.
    • Recognize the right time to direct, coach, support, or delegate.

Create a Motivated Team Climate

  • Understand workplace motivation and the myths that often frustrate leaders.
  • Learn the #1 method for successfully motivating your team.
  • Discover and adopt the best practices of workplace motivation.
  • Identify the top six things every employee wants from their leader that often creates a motivated workplace.
  • Discover the top ten motivational tips that inspire team members to want to perform at their peak.
  • Assess how well you know your team and engage their external motivators at work.
  • Learn the key ingredients for planning effective rewards and incentives.
  • Discover how to use both positive and negative reinforcement for optimal performance.

Understanding the Generation Mix in the Workplace

  • Identify the challenges of age diversity in your organization and discover why managing the generation mix matters.
  • Improve your understanding of the four distinct generations at work by defining their typical influences, communication styles, core values, and how they view others.
  • Learn to use today’s digital and social media tools to communicate with your team and improve organizational effectiveness.
  • Understand typical work ethics, work behaviors, and work values by generation.
  • Discover tools and tips to assist in recruiting, producing results, and retaining employees of each generation.

Communicating Like a Pro

  • Understand the communication process and what can help or hurt successful communication.
  • Discover the three ingredients of communication and how to use them for powerful, effective communication.
  • Learn how to communicate effectively before saying a word.
  • Learn how perceptions impact communication and discover tips to improve others’ perceptions of you.
  • Understand the power of listening to ensure you are effectively using this critical leadership skill.
  • Discover key tools for communicating with impact (using charts, data, color, layout, communication mediums, etc.).

Getting Things Done With Time Management

  • Understand the #1 key to managing your time and making effective use of it.
  • Get motivated to make the most effective use of your time.
  • Learn and apply four simple steps for the highest personal productivity.
    • Learn how to successfully control events, plan your day (and beyond), prioritize, and minimize time robbers such as procrastination, interruptions, and the constant paper flow.
  • Discover a fail-proof process for getting better organized/focused and accomplishing tasks on time.

Solving Problems and Managing Priorities

  • Problems faced by supervisors
  • The six-step problem-solving process
  • Tools and techniques for solving problems
  • Applying tools to current problems