Developing Leadership Excellence Course Descriptions

Courses and Descriptions

Use these links to jump to a specific course description from the topics below.

Define what organizational excellence is and how you can deliver it to your team.
Understand the two sides of superior service.
Self-assessment: Rate your current ability to deliver excellence.
Discover how organizational excellence benefits you and the entire team.
Better understand your customers: who you serve and the impact you have.
Benchmark where you and your team are now with service excellence and develop goals for improvement.
Define current challenges/obstacles to leadership and organizational excellence.

Discover the influence and choices you have in overcoming conflict and workplace challenges.
Recognize how we benefit from identifying challenges and overcoming them.
Identify the workplace behaviors that are toxic to you and your organization.
Understand the impact toxic behaviors have on you and your organization.
Learn to take control of your own reactions and bring the right attitude to work.
Discover how to unhook from emotional traps with these four practical steps.
Select the right business tool to turn emotional encounters into professional ones.
Identify your own communication/behavior style and those of people you find difficult.
Learn how to interact with and manage different types of people successfully.

Identify the characteristics of great and lousy leadership and the impact these styles have on the team.
Understand the power of leadership influence.
Learn the "5 Levels of Leadership" model and how its application can develop a powerful leader within you.
Apply the "5 Levels of Leadership" model to the best/worst leaders you know and discover which levels of leadership they use.
Discover "Situational Leadership" and how to assess your team's motivation and maturity.
Learn how to adapt your leadership style to the needs of your team members and situations.
Discover an effective method for knowing when to grant your team more decision-making/problem-solving authority.
Recognize the right time to direct, coach, support, or delegate.

Understand workplace motivation and the myths that often frustrate leaders.
Learn the #1 method for successfully motivating your team.
Discover and adopt the best practices of workplace motivation.
Identify the top six things every employee wants from their leader that often creates a motivated workplace.
Discover the top ten motivational tips that inspire team members to want to perform at their peak.
Assess how well you know your team and engage their external motivators at work.
Learn the key ingredients for planning effective rewards and incentives.
Discover how to use both positive and negative reinforcement for optimal performance.

Identify the challenges of age diversity in your organization and discover why managing the generation mix matters.
Improve your understanding of the five distinct generations at work by defining their typical influences, communication styles, core values, and how they view others.
Learn to use today's digital and social media tools to communicate with your team and improve organizational effectiveness.
Understand typical work ethics, work behaviors, and work values by generation.
Discover tools and tips to assist in recruiting, producing results, and retaining employees of each generation.

Understand the communication process and what can help or hurt successful communication.
Discover the three ingredients of communication and how to use them for powerful, effective communication.
Learn how to communicate effectively before saying a word.
Learn how perceptions impact communication and discover tips to improve others' perceptions of you.
Understand the power of listening to ensure you are effectively using this critical leadership skill.
Discover key tools for communicating with impact (using charts, data, color, layout, communication mediums, etc.).

Understand the #1 key to managing your time and making effective use of it.
Get motivated to make the most effective use of your time.
Learn and apply four simple steps for the highest personal productivity
Learn how to successfully control events, plan your day (and beyond), prioritize, and minimize time robbers such as procrastination, interruptions, and the constant paper flow.
Discover a fail-proof process for getting better organized/focused and accomplishing tasks on time.

Learn and apply the basic principles of project management.
Discover the four phases of every project and how to effectively manage each phase.
Learn how to use three parameters of projects to ensure they are successful.
Understand how to control work in progress, make adjustments without going off-track, and bring projects to a successful conclusion.

Discover the causes of stress and the impact it has on you, your team, and your organization.
Learn the choices you have for managing stress and using your stress for greater effectiveness.
Discover and adopt twelve habits proven to lower the impact of stress.
Learn nine ways to energize your day and your life.
Get inspired by the wisdom of others—learn what highly productive people do to keep stress in perspective and thrive through it.

Discover your learning style and that of others on your team and the best style to use to connect with the people on your team.
Know what to expect from adult learners and what motivates them to learn.
Discover ways to get your team to retain 90% of what you teach them.
Learn the difference between an effective coach and mentor—and which to be for your people
Putting it all together—summarize the course and see its application through a video case study.