Courses and Dates

Use these links to jump to a specific presentation session abstract below.

How I Impact My Organization

  • Define what organizational excellence is and how you can deliver it to your team
  • Understand the two sides of superior service
  • Self-assessment: Rate your current ability to deliver excellence
  • Discover how organizational excellence benefits you and the entire team
  • Better understand your customers: who you serve and the impact you have
  • Benchmark where you and your team are now with service excellence and develop goals for improvement
  • Define current challenges/obstacles to leadership and organizational excellence

Dealing With Team Conflict and Challenging Situations

  • Discover the influence and choices you have in overcoming conflict and workplace challenges
  • Recognize how we benefit from identifying challenges and overcoming them
  • Identify the workplace behaviors that are toxic to you and your organization
  • Understand the impact toxic behaviors have on you and your organization
  • Learn to take control of your own reactions & bring the right attitude to work
  • Discover how to unhook from emotional traps with these 4 practical steps
  • Select the right business tool to turn emotional encounters into professional ones
  • Identify your own communication/behavior style and those of people you find difficult
  • Learn how to successfully interact with and manage different types of people

Leading a Team That Gets Results

  • Identify the characteristics of great and lousy leadership and the impact these styles have on the team
  • Understand the power of leadership influence
    • Learn the “5 Levels of Leadership” model and how its application can develop a powerful leader within you
    • Apply the ‘5 Levels of Leadership’ model to best/worst leaders you know and discover which levels of leadership they use
  • Discover ‘Situational Leadership’ and how to assess your team’s motivation and maturity
    • Learn how to adapt your leadership style to the needs of your team members and situations
    • Discover an effective method for knowing when to grant your team more decision-making/problem-solving authority
    • Recognize the right time to direct, coach, support, or delegate

Create a Motivated Team Climate

  • Understand workplace motivation and the myths that often frustrate leaders
  • Learn the #1 method for successfully motivating your team
  • Discover and adopt the best-practices of workplace motivation
  • Identify the top 6 things every employee wants from their leader that often creates a motivated workplace
  • Discover the top 10 motivational tips that inspire team members to want to perform at their peak
  • Assess how well you know your team and engage their external motivators at work
  • Learn the key ingredients for planning effective rewards and incentives
  • Discover how to use both positive and negative reinforcement for optimal performance

Understanding the Generation Mix in the Workplace

  • Identify the challenges of age diversity in your organization and discover why managing the generation mix matters
  • Improve your understanding of the four distinct generations at work by defining their typical influences, communication styles, core values, and how they view others
  • Learn to use today’s digital and social media tools to communicate with your team and improve organization effectiveness
  • Understand typical work ethics, work behaviors, and work values by generation
  • Discover tools and tips to assist in recruiting, producing results, and retaining employees of each generation

Communicating Like a Pro

  • Understand the communication process and what can help or hurt successful communication
  • Discover the 3 ingredients of communication and how to use them for powerful, effective communication
  • Learn how to communicate effectively before saying a word
  • Learn how perceptions impact communication and discover tips to improve others’ perception of you
  • Understand the power of listening to ensure you are effectively using this critical leadership skill
  • Discover key tools for communicating with impact (using charts, data, color, layout, communication mediums, etc.)

Getting Things Done With Time Management

  • Understand the #1 key to managing your time and making effective use of it
  • Get motivated to make the most effective use of your time
  • Learn and apply four simple steps for highest personal productivity
    • Learn how to successfully control events, plan your day (and beyond), prioritize, and minimize time robbers such as procrastination, interruptions, and the constant paper flow
  • Discover a fail-proof process for getting better organized/focused and successfully accomplishing tasks on time

Solving Problems and Managing Priorities

  • Problems faced by supervisors
  • The Six-step problem solving process
  • Tools and Techniques for solving problems
  • Applying tools to current problems

 

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