Skip to main content
Penn State Behrend
Hotline Contact Us Visit Us Apply Now
  • Academics
    • Majors and Minors
    • Graduate Programs
    • Open Lab Learning
    • Research Opportunities
    • Black School of Business
    • School of Engineering
    • School of Humanities and Social Sciences
    • School of Science
    • Nursing Program
  • Admissions
    • About Penn State Behrend
    • First-Year Students
    • Transfer Students
    • International Students
    • Change of Campus Students
    • Adult Learners
    • Graduate Students
    • Applying to Behrend
    • Tuition and Financial Aid
  • Student Life
    • Commuter Life
    • Residence Life
    • Dining on Campus
    • Athletics and Recreation
    • Clubs and Activities
    • Equity and Diversity
    • Student Services
    • Safety on Campus
  • Information For
    • Future Students
    • Current Students
    • Faculty & Staff
    • Alumni
    • Donors & Friends
    • Business & Industry
    • Visitors
Full site navigation menu

This dialog contains the full navigation menu for this site.

Penn State Behrend
Enter the terms you wish to search for.
Search type:
Hotline Contact Us Visit Us Apply Now
  • This is Penn State Behrend
    • About Penn State Behrend
    • Behrend as an Open Lab
    • Vision of a Behrend Graduate
    • College Calendars
    • College Leadership
    • People and Departments
    • Visit Behrend
    • Give to Behrend
  • Academics
    • Majors and Minors
    • Exploratory (Undeclared)
    • Adult Learner Programs
    • Graduate Programs
    • Academic Advising
    • Career Services
    • College Registrar
  • Admissions and Aid
    • Penn State Behrend At A Glance
    • Undergraduate Admissions
    • Graduate Admissions
    • Visiting Behrend
    • Applying to Behrend
    • Tuition and Financial Aid
  • Student Life
    • On-Campus Housing
    • Off-Campus Housing
    • Commuter Resources
    • Dining on Campus
    • Fitness and Recreation
    • Student Activities
    • Safety on Campus
  • Athletics
  • Research and Outreach
    • Research
    • Faculty Research
    • Student Research
    • Outreach
    • Community and Workforce Programs
    • James R. Meehl Innovation Commons
    • Knowledge Park
    • K-12 Education Outreach
    • Pennsylvania Sea Grant

Find Information For:

  • Future Students
  • Current Students
  • Faculty & Staff
  • Alumni
  • Donors & Friends
  • Business & Industry
  • Visitors

Helpful Links

  • Campus Map
  • Virtual Campus Tour
  • Directions to Campus
  • Parking on Campus
  • Safety on Campus
  • Behrend Blog
  • Calendars
  • Directories

Connect With Us

  • facebook
  • twitter
  • linkedin
  • instagram
  • youtube
  1. Home
  2. Community and Workforce Programs
  3. Continuing Education Programs
  4. Developing Leadership Excellence

Developing Leadership Excellence Course Descriptions

Courses and Dates

Use these links to jump to a specific course description from the topics below.

  • How I Impact My Organization
  • Dealing With Team Conflict and Challenging Situations
  • Leading a Team That Gets Results
  • Create a Motivated Team Climate
  • Understanding the Generation Mix in the Workplace
  • Communication and Professionalism
  • Getting Things Done With Time Management
  • Solving Problems and Managing Priorities

How I Impact My Organization

  • Define what organizational excellence is and how you can deliver it to your team.
  • Understand the two sides of superior service.
  • Self-assessment: Rate your current ability to deliver excellence.
  • Discover how organizational excellence benefits you and the entire team.
  • Better understand your customers: who you serve and the impact you have.
  • Benchmark where you and your team are now with service excellence and develop goals for improvement.
  • Define current challenges/obstacles to leadership and organizational excellence.

Dealing With Team Conflict and Challenging Situations

  • Discover the influence and choices you have in overcoming conflict and workplace challenges.
  • Recognize how we benefit from identifying challenges and overcoming them.
  • Identify the workplace behaviors that are toxic to you and your organization.
  • Understand the impact toxic behaviors have on you and your organization.
  • Learn to take control of your own reactions and bring the right attitude to work.
  • Discover how to unhook from emotional traps with these four practical steps.
  • Select the right business tool to turn emotional encounters into professional ones.
  • Identify your own communication/behavior style and those of people you find difficult.
  • Learn how to interact with and manage different types of people successfully.

Leading a Team That Gets Results

  • Identify the characteristics of great and lousy leadership and the impact these styles have on the team.
  • Understand the power of leadership influence.
    • Learn the “5 Levels of Leadership” model and how its application can develop a powerful leader within you.
    • Apply the ‘5 Levels of Leadership’ model to the best/worst leaders you know and discover which levels of leadership they use.
  • Discover ‘Situational Leadership’ and how to assess your team’s motivation and maturity.
    • Learn how to adapt your leadership style to the needs of your team members and situations.
    • Discover an effective method for knowing when to grant your team more decision-making/problem-solving authority.
    • Recognize the right time to direct, coach, support, or delegate.

Create a Motivated Team Climate

  • Understand workplace motivation and the myths that often frustrate leaders.
  • Learn the #1 method for successfully motivating your team.
  • Discover and adopt the best practices of workplace motivation.
  • Identify the top six things every employee wants from their leader that often creates a motivated workplace.
  • Discover the top ten motivational tips that inspire team members to want to perform at their peak.
  • Assess how well you know your team and engage their external motivators at work.
  • Learn the key ingredients for planning effective rewards and incentives.
  • Discover how to use both positive and negative reinforcement for optimal performance.

Understanding the Generation Mix in the Workplace

  • Identify the challenges of age diversity in your organization and discover why managing the generation mix matters.
  • Improve your understanding of the four distinct generations at work by defining their typical influences, communication styles, core values, and how they view others.
  • Learn to use today’s digital and social media tools to communicate with your team and improve organizational effectiveness.
  • Understand typical work ethics, work behaviors, and work values by generation.
  • Discover tools and tips to assist in recruiting, producing results, and retaining employees of each generation.

Communicating Like a Pro

  • Understand the communication process and what can help or hurt successful communication.
  • Discover the three ingredients of communication and how to use them for powerful, effective communication.
  • Learn how to communicate effectively before saying a word.
  • Learn how perceptions impact communication and discover tips to improve others’ perceptions of you.
  • Understand the power of listening to ensure you are effectively using this critical leadership skill.
  • Discover key tools for communicating with impact (using charts, data, color, layout, communication mediums, etc.).

Getting Things Done With Time Management

  • Understand the #1 key to managing your time and making effective use of it.
  • Get motivated to make the most effective use of your time.
  • Learn and apply four simple steps for the highest personal productivity.
    • Learn how to successfully control events, plan your day (and beyond), prioritize, and minimize time robbers such as procrastination, interruptions, and the constant paper flow.
  • Discover a fail-proof process for getting better organized/focused and accomplishing tasks on time.

Solving Problems and Managing Priorities

  • Problems faced by supervisors
  • The six-step problem-solving process
  • Tools and techniques for solving problems
  • Applying tools to current problems

 

Continuing Education Programs

  • Class A CDL Truck Driving Training
  • Clinical Medical Assistant Program
  • Developing Leadership Excellence
    • Developing Leadership Excellence Course Descriptions
  • Digital Marketing Professional Certification
  • ESL for Manufacturing
  • Logistics and Operations Management Certificate
  • Process Instrumentation and Control Certificate
    • Process Instrumentation and Control Outline
    • Process Instrumentation and Control Instructor
  • Project Management Certificate
  • Project Management Professional (PMP)® Exam Preparation
  • Winemaking Certificate
    • Winemaking Certificate Program Course Numbers & Descriptions
  • Winery Business Development
Pennsylvania map showing Penn State's campuses with Penn State Behrend highlighted

Penn State Behrend

Penn State Erie, The Behrend College, offers the learning opportunities of a major research university in a welcoming, student-centered campus environment.
  • facebook
  • twitter
  • linkedin
  • instagram
  • youtube
Contact Us Visit Us Apply Now
  • This is Penn State Behrend
    • Behrend At A Glance
    • Vision of a Behrend Graduate
    • College Calendars
    • College History
    • College Leadership
    • College Strategy
    • Employment
    • People and Departments
  • Academics
    • Majors and Minors
    • Graduate Programs
    • Academic Advising
    • Bookstore
    • Career Services
    • College Registrar
    • Learning Resource Center
    • Lilley Library
    • Student Success
    • Study Abroad
  • Admissions
    • Undergraduate
    • Graduate
    • Adult Learners
    • Change of Campus Students
    • International Students
    • Transfer Students
    • Veterans
  • Research/Outreach
    • Research
    • Faculty Research
    • Student Research
    • Outreach
    • Community and Workforce Programs
    • James R. Meehl Innovation Commons
    • Knowledge Park
    • Pennsylvania Sea Grant
    • Plastics Training Academy
    • WPSE Radio
    • Yahn Planetarium
    • Youth Outreach
  • Student Life
    • Dining on Campus
    • Housing and Residence Life
    • Commuter Student Resources
    • International Student Services
    • Equity and Diversity
    • Athletics and Intramurals
    • Student Leadership and Involvement
    • Student Services
  • Academic Schools
    • Black School of Business
    • School of Engineering
    • School of Humanities and Social Sciences
    • School of Science
    • Nursing Program
  • Tuition and Financial Aid
    • Tuition and Costs
    • Financial Aid
    • Aid Opportunities and Deadlines
    • Financial Literacy
    • Grants
    • Scholarships
    • Veterans Benefits
  • Helpful Links
    • Campus Map
    • Virtual Tour
    • Directions
    • Parking
    • Safety
    • Behrend Blog
    • Calendars
    • People and Departments
Penn State University
4701 College Drive, Erie, PA 16563 814-898-6000

Footer Legal Menu

  • Privacy
  • Non-discrimination
  • Equal Opportunity
  • Accessibility
  • Copyright
  • The Pennsylvania State University © 2022
  • We Are Penn State