The primary objective of this course is to empower managers, leaders, department heads, and all other employees in supervisory roles to utilize coaching to enhance leadership effectiveness and improve employee performance. Motivated and engaged employees can produce positive outcomes and impacts for companies, organizations, and stakeholders. This eight-hour course/seminar will focus on developing leadership coaching skills in managers that enable those individuals to more effectively lead team members to greater performance. This includes helping people adapt to change, deal with and reduce conflict, link personal motivations with organizational goals, become more engaged, and create greater levels of personal and professional satisfaction. Through this course, participants will come to understand that by improving these aspects of team dynamics, employee satisfaction and performance will achieve demonstrable improvement.
To foster these outcomes, leaders must create and facilitate cultures of coaching, accountability, and employee empowerment. This course will prepare participants with the fundamental skills of coaching, help individuals to develop an effective style of coaching leadership, and enable leaders to apply coaching techniques and strategies that maximize the efficacy of their team dynamics with businesses.
This seminar will take the I.C.F. Coaching Competencies and put them into a context appropriate for participants who will essentially become "internal coaches" within their organizations. In addition to coaching models, concepts such as listening, being aware, understanding bias and bounded awareness, motivation theory, change theory, and conflict will also be addressed in order to build "coaching presence" in participants.
Leading by Coaching can provide a pathway for leaders, managers, supervisors, and others to increase the effectiveness of interpersonal and working relationships. Through this program, participants will develop techniques to assess, listen, observe, and customize their approach to individual leadership development and coaching.
Dates: Thursdays, September 7-28, from 8:30–10:30 a.m.
Christopher Harben, D.S.L.
Associate Teaching Professor of Management
Associate Director, Center for Family Business
Toudy Chair of Entrepreneurship and Family Business
Dr. Harben is an author, lecturer, professor, consultant, and coach. He brings more than twenty years of business experience in the areas of sales, management, entrepreneurism, retail operations, and financial services to the table for his client's benefit. Chris helps leaders lead and managers coach. Chris holds a B.A. from The University of Akron, an MBA with concentrations in organizational leadership and international business from The University of Findlay, and a doctorate in strategic leadership from Regent University.
Session #1: Introduction & Getting Ready
- Factors affecting employee performance
- What is "coaching"?
- The differences in training, mentoring, and coaching
- The impact of coaching on employee and customer satisfaction
- The impact of expectations (the "Pygmalion effect")
- Motivation Theory (Maslow, Herzberg & expectancy theory)
Session #2: Building a Coaching Presence
- Stages of change (Prochaka, Lewin)
- Impact of bias, bias recognition (retrievability, ease of recall)
- Bounded awareness
- Inattentional blindness
- Change blindness
- Active listening
Session #3: Establishing the Relationship
- Powerful questioning techniques
- Importance of "tolerating weakness"
- Dealing with conflict
- The Johari window
- International coaching competencies
Session #4: Coaching Models and Practice
- GROW Model
- "U" model